Customized Success Planning
We don’t believe in cookie-cutter rollouts. Our Dedicated Partner Success Team is assigned to your account. They work with your district leaders to define specific goals and build a custom implementation roadmap that aligns with your timeline and culture.
Educator-Led Support
Our training and support teams are comprised largely of former educators and administrators. We understand the classroom and the front office, so we speak your language—not just “tech support.”
Flexible Training Models:
Ongoing “Day 2” Support
We are with you every step of the way—from the first data import to the final end-of-year report.
Don’t Just Take Our Word for It, Hear From Our Partners:
Exceptional Support for Complex, Dynamic Needs of a Large School District
The support team at eDoctrina provides Buffalo Public Schools with unmatched customer support and troubleshooting. Our requirements are demanding, specific, and incredibly diverse, yet they consistently ensure the product meets our needs. Even as the product dynamically updates, the team remains proactive in helping us navigate changes and optimize our workflows. They aren’t just a vendor; they are a true partner in our success.
Danielle Preisch
District Data Coach – Buffalo Public Schools
Instant Support When It Matters
HES’ help desk continues to provide the support that we need when we need it – and we are grateful for the instant replies and live help when needed. It’s the tool that everyone should be using to help transition to online assessments.
Andrea Lynch
Instructional Coach, Churchville Chili CSD
Supported Every Step of the Way
HES has lived up to its superior customer service reputation. My life was so much easier knowing I was supported every step of the way with our roll-out.
Keena Smith
Data Coordinator, Greece CSD
Leader in Customer Support
Amazing support and attention to detail has set HES as the leader in customer support and satisfaction.
Stephanie Allen
Fast, Reliable Technical Help
I would like to commend the support staff at HES for the quick turnaround time in answering my questions, both by phone and via email. I’ve never had to wait more than a few hours to get my technical questions answered, so with everyone’s time being extra valuable, I really appreciate the prompt responses.
Eric Koch
Teacher, Kingston HS
The Best Customer Service We’ve Experienced
I have often shared with colleagues that your company provides the best customer service we have ever been provided!
Jennifer French
Friendly, Knowledgeable Help Every Time
My students and I also comment about not having to wait on hold every time we call you for help. We are happy to always have someone friendly and knowledgeable at the other end of the line.
Cynthia Montalvo
Earth Science Teacher, Manhattan Center for Science and Math
Talk to a Real Person Right Away
One of my favorite features about you is that I can call and instantly speak to a real person and not a machine to help me navigate the system.
Jeffrey Negron
History Teacher, Roosevelt HS